Your orders whose shipping country is Turkey will be sent to your registered delivery address within 3-5 working days, and your international orders within 7-10 working days at the latest. 

The products are produced in Turkey and Ships from Turkey.

Your orders will be shipped within 3-5 business days. Once we have verified your order and payment details, we will process your shipping.

Delivery times are indicated from the day when the order has been confirmed by ALREVES. Our aim is to fulfill your order in the time scale indicated above, we cannot take responsibility, however, if the delivery time is longer than indicated.

ALREVES Tekstil Tic. Ltd. Şti  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery times are indicated from the day when the order has been confirmed by ALREVES. Our aim is to fulfill your order in the time scale indicated above, we cannot take responsibility, however, if the delivery time is longer than indicated.

ALREVES Tekstil Tic. Ltd. Şti  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

ALREVES Tekstil Tic. Ltd. Şti  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Return & Exchange Policy

ALREVES has a 7-day exchange policy: you have 7 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.All of our products offered for sale by ALREVES are specially prepared on order. For this reason, refunds cannot be made, but exchanges can be made.

Any claim regarding the delivery of Product(s) must be submitted in 7 working days following receipt of the Product(s).

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the exchange of Product(s) are borne by the sender.

If you would like to exchange an item, contact our client service team within 7 days of arrival of your order. To do that, please send an email to info@alrevesofficial.com with your name, order number and your request. Products sent without an email exchange request will not be exchanged under any circumstances.

Your request of exchange will be answered via e-mail and our team will guide you through whole process.

Articles must be unworn, unused and in a sellable condition. It must also be in the original packaging with the tags and labels attached. We do not offer returns, refunds or exchanges for items purchased in seasonal sales. If you need any further information, you can send an email to info@alrevesofficial.com

We are not able to exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.

The customer is responsible for shipping exchange, all shipping costs for the exchange/return will be at the customer’s expense.

ALREVES cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and exchange code) is not possible shall be refused.

You may use any postal service at your own risk, ALREVES cannot take responsibility for items damaged or lost in the return transit. Please make sure all return packages are sent with a trackable, insured service and items are well packaged.

Once we receive the item, you will be refunded within 5 - 7 business days to the original payment method. Please note that refunds may take longer to appear in your account, depending on your credit card issuer. We will immediately notify you on the status of your refund after inspecting the item. When we process the refund, we will return the price stated on our website at the time of the purchase. Please note that return processing may take additional time during peak seasonal times.

ALREVES reserves the right to reject any returned items without approved authorization. If your return is rejected, you will be notified via email.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Damaged Items

If any items are damaged, defective or incorrect, you must contact us within 7 days of arrival of from order. We display photos of our products on our website for guidance only - minor differences between the photograph and the received product do not count as defects.

If you have received a damaged, defective, or incorrect item please email info@alrevesofficial.com  including order number, name, email address and a photograph illustrating the damage.
 
Cancelling / Cancelled Orders

If you would like to check if it’s possible to cancel your order, please email info@alrevesofficial.com including order number, name, email address and your request.

We have the right to cancel orders that abuse our Terms & Conditions. We will refund those orders suspected of fraud. Please read our Terms & Conditions carefully.

If you have any other questions about our policies, please don’t hesitate to contact us at info@alrevesofficial.com