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FAQS
You can purchase AL REVES products from alrevesofficial.com
For other purchasing addresses, you can visit our Sales Points page.
CAN I ORDER WITHOUT CREATING AN ACCOUNT?
Yes, you can order without creating an account on alrevesofficial.com. However, if you create an account, your delivery and billing addresses will be saved for your next order and will help you. In addition, if you create an account, you will be able to take advantage of our seasonal offers.
IN WHICH CURRENCY DO YOU CHARGE ORDERS?
Depending on your country, your order fee will be charged to your credit card in Euro or Turkish Liras.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard and all other credit cards.
HOW CAN I CONTACT YOU?
You can contact us by sending an e-mail to info@alrevesofficial.com . All your emails will be answered within 24 hours. Emails sent on weekends or public holidays will be answered the next business day.
WHAT SIZE SHOULD I ORDER?
There are product size notes on every product page on mysamoon.com. If you still have questions about your size, you can contact us at info@alrevesofficial.com and we will help you find the most suitable size for you.
DO YOU OFFER DISCOUNTS ON YOUR WEBSITE?
Every customer with a Al Reves account will have a 10% discount on their first order. We will also offer seasonal special offers to these customers.
WHICH COUNTRIES DO YOU SEND TO?
We provide free shipping to all countries. Your purchased items will be shipped from İzmir, Turkey.
HOW LONG WILL IT TAKE TO SEND MY ORDER?
Your orders whose shipping country is Turkey will be sent to your registered delivery address within 5-7 working days, and your international orders within 7-10 working days at the latest.
WHAT IS YOUR RETURN POLICY?
All of our products offered for sale by ALREVES are specially prepared on order. For this reason, refunds cannot be made, but exchanges can be made.
WHAT IS YOUR CHANGE POLICY?
If you want to change the size of the product you purchased from alrevesofficial.com, you can contact us at info@alrevesofficial.com and submit your request for a new size. Size changes and model changes can be made online .
For exchanges, you need to contact us within 7 days after receiving your order.
WHAT SHOULD I DO IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?
We take great care to ensure that all of our products are of the highest standard and quality. However, if you still have concerns about your product, we request that you contact us as soon as possible at info@alrevesofficial.com . We will review the matter and get back to you as soon as possible.
IS IT SAFE TO ORDER FROM MYSAMOON.COM?
It is absolutely safe to order from alrevesofficial.com. Your credit card details that you enter through the website are not stored or your personal information is not shared with any third party.
WHAT SHOULD I DO IF I WANT TO CHANGE OR CANCEL MY ORDER?
Your orders that have not yet been shipped can be changed or cancelled. If you want a change in your order, please contact us immediately at info@alrevesofficial.com . If your order has been shipped, it cannot be changed or canceled until the order reaches you.